IndusInd Bank Walkins For Freshers On 31st March and 1st April 2014. IndusInd Bank Job Openings in Chennai for Customer Service Executive Position. Any Graduate freshers are eligible to attend this drive. The job location is Chennai. Freshers Walkin drive in Chennai.
| Company Name | IndusInd Bank Ltd |
| Qualification | Any Graduate |
| Experience | 0 - 1 Year |
| Job Location | Chennai |
| Job Role | Customer Service Executive |
Job Description:
- Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Use questioning and listening skills that support effective telephone communication.
- Research required information using available resources
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Provide customers with product and service information
- Enter customer information and process service transactions.
- Identify and escalate priority issues, route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Meets commitments to customers and organisation
- Other duties as assigned.
- Display Time flexibility towards shifts as per the requirement.
Walkin Details:
Walkin Date: 31st March - 1st April 2014Walkin Time: 10 AM - 5 PM
Venue:
IndusInd Bank,
Karapakkam
Chennai.
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