BMC Software Hiring for Associative Technical Support Analyst 2014. BMC Software Job Openings in pune. BMC Software Job Openings for Associative Technical Support Analyst Position. BE, B.Tech and BS Candidates are eligible to apply this position. Interested and eligible candidates can apply online through the below provided link.
| Company Name | BMC Software |
| Qualification | BE, B.Tech, BS |
| Experience | Freshers and Experienced |
| Job Location | Pune |
| Job Role | Associative Technical Support Analyst |
Job Description:
- Responsible for providing technical support to field engineers, technicians, product support and company customers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software.
- In a less sophisticated environment, as with many applications products where the user is non-technical, this position would generally interact with product support when they cannot resolve a customer problem directly.
Primary Responsibilities :
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Follows standard practices and procedures in analyzing basic issues- Validates, documents and escalates design, reliability and maintenance problems or bugs to engineering or more senior TSAs
- Deliver appropriate level of service based on service level agreements
- Manage customer relations and create a clear and accurate log of interactions with customers
- Project work related to customer support projects
- Ensuring the correct severity level and priority are assigned to the customer query or problem
- Initial search of customer support, knowledge base systems, and product related documentation as needed- Communicating workarounds and fixes to the customer.
- Verifies that workarounds and fixes are acceptable to the customer and then closing the case.
- Requires a BS degree or equivalent experience in diagnosing and troubleshooting electronic systems and/or customer service on computer systems and in programming software for systems and/or applications.
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