HCL Noida Job Openings for Trainee Freshers in Noida - May 2014. HCL Hiring in Noida for Trainee Position. Only 2013 Pass Out BE, B.Tech Freshers are eligible to attend this drive. Must have 55% through out education. Interested and Eligible candidates can apply nline through the below provided link.
| Company Name | HCL Technologies |
| Qualification | BE, B.Tech |
| Experience | Freshers - 2013 Batch |
| Job Location | Noida |
| Job Role | Trainee |
Eligibility Criteria:
- 2013 B.tech/BE (Branches - EEE, CS, IT, ECE, E&I)
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the service agreement of 12 Months
- Willing to work in 24*7 environment
- Remuneration: 1.8L per Annum
Responsibilities:
- Respond to and diagnose, problems through discussions with users, including problem recognition
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products
- Use the Incident Management System to document information
- Analyze, acknowledge & record each & every alert in the monitoring tools
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring
- Identify, evaluate and prioritize customer problems and escalations
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
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