iGATE Hiring for Senior Systems Engineer in Bangalore - May 2014. iGATE Job Openings in Bangalore for Senior Systems Engineer - Service Desk Position. Candidates must have 1 to 3 years of experience in IT field. Any Graduate and PG Candidates are eligible to apply online. Interested and eligible candidates can apply online through the below provided link.
| Company Name | iGATE |
| Qualification | Any graduate, PG |
| Experience | 2 - 4 Years |
| Job Location | Bangalore |
| Job Role | Senior Systems Engineer |
Job Description:
- Must be able to assist with customer inquiries if necessary.
- IT Service Desk exposure and Hands on experience on call taking role.
- Practice Total Contact Ownership and meet the set KPI target.
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
- Participate in any ongoing management of service level compliance.
- Create and maintain a training program for increased business, customer service and technical knowledge.
- Participate and assist in driving the knowledge management process.
- Develop and demonstrate an understanding of customer and business needs.
- Resolve escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Maintain a high level of employee morale within the team.
- Prepare/coordinate the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set/meet technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Team Manager.
- Maintain current knowledge of industry trends and potential impact on the support business.
- Experience in handling US customers with good US ascent
- IT Service Desk exposure and Hands on experience on call taking role.
- Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting, etc.
- Take ownership and meet the set KPI target.
Desired Profile:
- Should have experience in Service Desk / Helpdesk / Technical Support
- Should have experience in Voice Support, Blackberry
- IT Service Desk exposure and Hands on experience on call taking role.
- Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
- Experience in handling US customers with good US ascent
- Ability to Resolve escalated customer and vendor issues.
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