Greetings to JWJOBS from Sagar Group of Institutions.
Position name: Sr Technical Support Associate/ Technical Support Associate Operations –Level 1 & 2
Designation: Sr Technical Support Associate/ Technical Support Associate
Educational Qualification required for the position: Any Graduate or under-graduate
Relevant experience required for the position: 0 – 2 years
Job description and activities involved:
* In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
* Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
* Each call is expected to end in complete resolution for the customer.
* The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
* The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Functional Competencies and skill sets required for the position:
* Excellent Communication skills
* Good command over written and spoken English
* Should have Good GRAMMAR
* Should be open to working in night shifts
* Should have a flair for Customer Service & Technical know how
Specific Training required: Communication Skills in English, Basic Computer hardware knowledge
Mandate Documents to carry for the recruitment process: Inform students to carry their college photo identity card along with Individual resume for individual companies at the venue for verification along with their Color passport size photos & photo copies of all certificates.
Date Of Interview: 26th June 2014.
Reporting Time: 8 am
Venue:
sagar institute of technology,
SITECH, Flame of Forest,
Chevella – Urella Road,
Urella (PO), Chevella-501 503,
Hyderabad.
Contact No: 8886303311 or 8886322225
NOTE: No Registration Fee
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