Technical Support Engineer Jobs at SumTotal Hyderabad - April 2014. SumTotal Job Openings in Hyderabad for freshers and Experienced candidates. SumTotal Job Openings for Technical Support Engineer Position. candidates must have 0 - 2 Years of experience in IT field. Only BE, B.Tech, ME, M.Tech, MCA candidates are eligible to apply online for this position. Candidate should have knowledge in Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle.
| Company Name | SumTotal Systems India Pvt. Ltd |
| Qualification | BE, B.Tech, ME, M.Tech, MCA |
| Experience | 0 - 2 Years |
| Job Location | Hyderabad |
| Job Role | Technical Support Engineer |
Requirements:
- Developing a deep knowledge of SumTotal’s range of enterprise products
- Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
- Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations
- Escalate top priority, production-critical issues to the appropriate technical staff
- Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
- Resolve incidents in a timely manner as per SLA’s.
- Provide guidance, assistance, and mentoring support to junior team members
Skills:
- Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
- Strong customer service focus
- Good problem solving skills
- Excellent communication skills
- Ability to grow and work in a team
- Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
- Freshers and experienced (0-2) candidates can apply for this position
- Background in application support & SAAS environment is advantageous
- Must be willing to work in shifts
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